Customer Experience Advisors

Resolves phone and written (i.e. chat, email) inquiries in an efficient, effective, professional, and courteous manner for customers and internal associates, which include challenging interactions.

2 years of customer service experience (call center experience preferred)

$16.50-$18.00 per hour ($1.00 per hour bilingual in Spanish differential)

$1,000 sign-on bonus

Opportunity to work hybrid schedule after 4 months

High school diploma or GED Required

Call Center Training Specialist

Creates, maintains, designs, facilitates, and coordinates the development, implementation, and assessment of the Customer Service Unit (CSU) technical and soft skills training programs, procedures, processes, and knowledge management documentation.

Three years experience training in a Customer Service Call Center

Customer Experience Supervisor

The Call Center Supervisor is responsible for providing supervision, leadership, support, and development to Customer Experience Advisors (CEA) to exceed customer expectations.

Three years experience in management, supervisor in a Customer Service Call Center